Senior Account Coordinator

Job Description

Job
Senior Account Coordinator

Position Title

Senior Account Coordinator

Position Summary

The Senior Account Coordinator is responsible for coordinating titles and projects requested by Deluxe's internal and external clients. The position is responsible for all aspects of job coordination including client communication, job entry, project tracking, element shipping, file delivery, recognition of sales opportunities, and billing preparation. Creates loyal customers by providing exceptional customer service.

Main Duties
• Creates and enters client job orders into database.
• Maintains spreadsheet grids and/or databases with daily status updates for respective clients. Ability to manage a high volume of orders with multiple deadlines.
• Assists in taking new sales calls.
• Coordinates jobs with Scheduling and consults with Account Director/Manager, Sr. Studio Manager, and other account management teams as needed.
• Develops and nurtures an understanding of audio procedures and processes.
• Assist in setting up and improving workflow processes.
• Greets and assists clients visiting facility, interfaces with clients, and coordinates client hospitality with the Hospitality team as necessary.
• Assists Account Director/Manager and other Account Coordinators in correspondence with clients regarding job orders including:
• Budgets, job revisions, and answering client questions.
• Anomaly reports and quality issues.
• Completion e-mails, shipping instructions, and file delivery.
• Checks on orders and projects after each step to ensure clients are notified in a timely manner of any problems, additional costs, and changes in schedule.
• Ensures deliverables meet all client specifications and are delivered on time.
• Researches previous orders and special projects as directed.
• Provides back-up coverage for other Account Coordinators during their time off.
• Monitors and updates billing status for Account Directors and Account Managers.
• Prepares invoices for review within three days of project completion.
• Ships client elements out of facility per company procedure.
• Coordinates orders with outside departments, vendors, and freelance engineers in conjunction with Scheduling department:
• Orders dubs, subtitling, etc. with other Deluxe groups
• Coordinates offsite services, such as editorial and mixing.

What You Bring
• BA or BS degree preferred.
• Relevant college education or previous experience in post-production preferred.
• Must be proficient with Mac software as well as Word, Excel, and database applications.
• Must have strong interpersonal skills.
• Must be highly organized and able to work in a fast-paced, large team environment.
• Individual must also be able to work independently within their own process.
• Previous experience in film, television, and/or audio is preferred, but not required.
• Flexibility to work extended hours and/or weekends to meet project deadlines.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-rn3qmm-3-17-184-90-42 in your application.