Manager Coordination

Job Description

Job
Manager, Project Coordination

Position Title

Manager, Project Coordination

Position Summary

As the Manager of Project Coordination, your primary focus will be to oversee a team of project managers and coordinators responsible for planning and executing a variety of subtitling projects. Working with global counterparts, you will establish and improve processes for project management, promote best practices and ensure client expectations for quality and on-time delivery are met. You will monitor and manage the team's quality and on-time delivery performance data and address any issues that require management intervention.

Through your passion for collaboration you will build and maintain strong relationships with strategic partners and cross-functional global stakeholders. You will work cross functionally with Client Services, Global Project Coordination teams, Global Translator Management and Community Engagement teams, Editorial, Linguistic Quality, Product, and Technical Operations.

Main Duties
• Oversee the coordination of the end-to-end production lifecycle of subtitling projects in our proprietary cloud-based platform for localization services.
• Oversee direct reports in North America, monitoring their performance, conducting one-to-one meetings and performance evaluations.
• Maintain an accurate picture of current capacity and future capacity needs using available technology, including Deluxe's cloud-based platform, Sfera, collaborative documents and Deluxe client teams and resources.
• Collaborate with global team management and other key stakeholders to establish and promote best practices for project management that support quality, on-time delivery and scalability.
• Participate in onboarding new clients and workflows with global team management and key stakeholders in the end-to-end production chain.
• Participate in various initiatives that involve innovation, quality assurance, and performance improvement initiatives in line with business unit and company goals to meet KPI targets.
• Maintain and track departmental performance metrics.
• Ensure that staffing and training levels meet production needs and production targets are met.
• First point of escalation quality and capacity concerns regarding the North American Project Coordination team . Perform/delegate root cause analysis and propose and implement preventive actions.
• Serve as mentor and support for team members.
• Supervise and execute/delegate all production-related Sfera development scoping, documentation, and testing.
• Supervise and execute/delegate all production-related training, leveraging production staff, Training teams, and technology solutions to do this at scale.
• Maintain a flexible work schedule according to business needs.

What You Bring
• Identify and communicate opportunities for continuous improvement, including opportunities to optimize workflows and resolve production or customer issues.
• Plan, organize and/or execute a variety of simultaneous, complex, and large-scale projects.
• Assist in the evaluation of business opportunities and design cost-efficient and scalable solutions to pursue them. Work with global team management to drive development, implementation, and refinement of these solutions across global teams.
• Be A Leader
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
• Drive a culture of internal and external collaboration that focuses decision-making on a balance of cost and value.
• Shape daily goals and decisions around long-term strategies and preparing for future problems before they are today's crises.
• Motivate and empower collaborators to execute complex, large-scale projects.
• Actively support cultural transformations to make Language Services agile and robust.
• Assist Localization Operations management as a key subject matter expert for internal and inter-departmental initiatives.
• Other responsibilities as needed.

Competencies
• BA/MA Degree in Translation, Communications, Media, Localization Management or applicable equivalent experience
• 1-2 years experience in managing complex projects
• Experience with team supervision and training
• Exceptional communication skills across all levels (verbal, written)
• Experience with various localization workflows with emphasis on subtitling for all media & entertainment distribution channels
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
• An attraction to applying deep critical thinking to difficult problems
• The ability to clearly communicate client expectations, project requirements and goals
• The ability to identify risks and effectively manage activities to minimize impact
• Experience in fast-paced, entrepreneurial environment
• Strong organizational skills and attention to detail
• Self-starter, independent learner
• Developing management and leadership skills
• Background in audiovisual and film production an asset

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g4zj0v-18-191-171-20-42 in your application.