IT Support Engineer

Job Description

Are you an IT support engineer committed to providing an exemplary level of customer service? Then read on!

This position is responsible for supporting and maintaining the company's IT systems and networks and for providing efficient desktop/laptop support to all business users. The IT Support Engineer installs and configures computer systems, diagnoses hardware and software faults and solves technical and application problems.

Central to the position will be the passion for learning new skills and broadening your knowledge of technologies. You must have a can-do attitude, excellent attention to detail, be a strong communicator at all levels and have a calm attitude with the ability to thrive within a team environment.

What you'll get to do:
• Be the face / representative of the IT department for all staff
• Responsible for supporting and maintaining end user systems (predominantly LINUX desktops) and end user connectivity
• Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
• Triage incoming incidents and escalate any issues that arise to the where most appropriate team
• Provide support to a global team, including remote sites
• Some heavy lifting physical activity required
• Standard 5-day work week plus on call rotation

What you bring:
• A minimum of 2 years experience working in a client facing desktop support role or similar
• Experience working within an Entertainment/Media industry is desirable
• Bachelor's degree in Computer Science, Computer Engineering Information Technology or related field desirable
• Technical support competence obtained through 2 years practical hands on experience with Linux, Windows 10, Mac OS X systems, Active Directory, Microsoft Office 365, Thunderbird, printing, software licensing, software deployment, remote support, on call after hours support and project management are highly desirable
• Ability to multi-task, prioritize and problem solve
• Ability to work within a strong team environment
• Strong communication and interpersonal skills

What we offer you:
• The opportunity to join a growing, award-winning studio based in downtown Vancouver!
• An inclusive workplace of employees who are passionate about creativity and technology
• A chance to contribute to the success of ground-breaking animated feature films
• Exposure to a USD pipeline
• A dedicated Learning and Development and Artist Management team focused on your personal career growth
• Paid 'Volunteer' days to support those causes close to your heart!
• A world-renowned working environment packed with social clubs, activities and events
• A variety of employee benefits including free gym access, breakfast, use of barista coffee machines, weekly lunches/pastries and snacks galore!

If this sounds like the opportunity you've been waiting for, then we want to hear from you!

Jobcode: Reference SBJ-gwbobj-3-145-60-29-42 in your application.