Sr Mgr, Live Event Merch Ops

Job Description

Job summary
**We are open to this role being based out of New York, New York or Los Angeles, California***

About Amazon Music

Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more.
Our team is looking for a driven, strategic, customer-centric business leader with experience running an event merchandise operations team. This role will help innovate all systems and processes for selling merch virtually, and for pop-up events, via Amazon supply chain systems. This role will be responsible for overseeing all aspects of the livestream & live event revenue stream, including building an event operations team, forecast and inventory management, facilitating production & shipping logistics, overseeing execution, and interfacing with external teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize onsite, and online, sale strategies. The candidate should also feel comfortable dealing with ambiguity and working in an entrepreneurial environment.

The Sr Manager of Live Event Merch Operations will report within the Amazon Music Merch team and will work closely with apparel production, shipping logistics, finance, vendor managers, marketing, and external teams to shape the livestreaming and live event strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners' organizations.

Key job responsibilities
• Act as the 'business owner' for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to achieve live music merchandise business objectives
• Assist with the development of product lines with production, vendor managers, merch companies, and artist teams
• Oversee merchandise logistics, from production to point of sale
• Forecasting and inventory management of events and business lines
• Facilitate negotiations with external parties to meet profitability goals
• Vet on-site capabilities and onboard new systems and processes for operators
• Hire, manage, and monitor independent contractors
• Monitor shipping and logistics, and optimize instock and capacity to meet customer demand and financial goals

BASIC QUALIFICATIONS
• 3+ years of experience within the apparel operations event sector, preferably within the music industry
• Product development, production output, supply chain, logistics, buying and merchandising background, event coordination required
• Strong network of local event contractors
• Detail oriented with strong follow through - able to organize and prioritize multiple projects
• Excellent verbal and written communication skills, with the ability to build and maintain relationships
• Must have leadership skills including strategic thinking, creative problem solving, people development and process management.
• Experience using data to influence business decisions
• High threshold for working in an ambiguous, fast paced environment start-up like environment – figuring it out and adapting as you go
• Ability to think and lead in a high-energy, fast-paced environment
• Comfortable with ''hands-on'' management of tasks, and proven ability to manage multiple, competing priorities simultaneously
• Advanced experience with Excel, or other analytical/Business Intelligence tools

PREFERRED QUALIFICATIONS
• Successful track record in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
• Must have leadership skills including strategic thinking, creative problem solving, people development and process management.
• Effective proficiency in analytical tools including Microsoft Excel, SQL and statistical software.
• Experience with improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma.
• Effective organizational skills including prioritizing, scheduling, time management and meeting deadlines

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Jobcode: Reference SBJ-re4p40-3-138-33-178-42 in your application.