Intern - Advanced Analytics

Job Description

Advanced Analytics Intern

INTERNSHIP DESCRIPTION- Advanced Analytics Intern

Location: Los Angeles, CA

Division: Ticketmaster US

Line Manager: Manager, Research & Insights

Unpaid Internship (school credit only), 15-20 hours per week (Part-Time), Requires some evenings & weekends.

THE TEAM

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.

THE JOB

We are seeking an Intern to help drive consumer understanding and empathy into the organization's goals and culture. As a Research and Insights Intern you will have the opportunity to learn from a nimble Insights team how to leverage research with big impact in a large company. Working across the entire organization – Product + Design + Tech (B2B and B2C), Strategy + Marketing – your mission will be to support Ticketmaster in existing research efforts that generate a holistic understanding of fan needs, desires, motivations and aspirations through primary research and statistical analysis.

WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES
• Work with large data sets to help provide analyses covering ticket sales, cross-channel subscription and shopping behavior, site analytics, and venue/client analysis
• Profile data in the key sakes databases, document results of data profiling, identify data integrity issues
• Support ad hoc data requests
• Analyze data through exploratory data analyses to solve business questions and identify areas for optimization and automation

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Able to write and run SQL queries to pull data required
• Prior experience in relational databases
• Python experience preferred
• Prior experience in data QA and user testing preferred
• Strong interest and skills in problem solving and issue resolution
• Strong commitment to project deadlines, be comfortable working in a fast-paced work environment, and with multitasking
• Ability to partner with people of diverse skillsets, understand their use case, and work to provide data driven strategic business insight

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• You are detail-oriented, organized and able to work within deadlines
• You are proactive and looking to grow your skills and apply your education in a business setting
• Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
• Strong interest and skills in problem solving and issue resolution

NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours may be required for this position to intern in an office or venue.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITY

We also afford opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the internship they seek. Any applicant who requires an accommodation in order to perform the essential functions of the internship should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-r09o98-3-138-141-202-42 in your application.