Employers

Fan Experience Supervisor (Guest Services) Back

Cirque du Soleil

Montréal, 

Web Site:

https://www.cirquedusoleil.com

Company Profile

col-wide   

Category:

Administration, Operations, PR / Publicity / Media Relations

Job Description:

Fan Experience Supervisor (Guest Services)

Do you want to be part of a revolutionary journey in the sports and entertainment industry? The NFL Experience will offer a heart-pounding interactive journey from the coin toss to the final whistle.
 
As Fan Experience Supervisor, you will act as a role model in providing outstanding client services and ensuring the maximized enjoyment of visitors to the NFL Experience at all times. We are looking for:

·         A jovial and social personality who enjoys animating and creating excitement
·         A football lover with an awesome touchdown dance!
·         A team motivator
·         A self-starting, team-oriented and focused work ethic

Reporting to the Fan Experience Manager, in this pivotal role, you will…

·       Supervise on-site Fan Experience and Box Office staff;
·       Motivate the Fan Experience team on a constant basis and ensure that they are creating and sustaining a high-energy, overly-exciting atmosphere for fans to enjoy;
·       Build and maintain employee shift schedules to ensure adequate coverage at all times while adhering to budget parameters;
·       Monitor, track, and report any Fan Experience Associate attendance issues to Fan Experience Manager.
·       Assist with the training of Fan Experience Associates, and employ the use of coaching and discipline management as needed;
·       Ensure proper cash control procedures are being adhered to at all times;
·       Reconcile cash receipts, enter data, and prepare deposits on a daily basis;
·       Recommend and implement process improvements to increase operational efficiency;
·       Handle escalated visitor issues;
·       Monitor and maintain proper levels of material inventory;
·       Help facilitate VIP visits and special events, and assist with their overall coordination;
·       Carry out duties of a Fan Experience Associate as necessary.

The best candidate will bring…

·       Bachelor’s Degree in a relevant field preferred;
·       2-4 years’ relevant experience, including 1-3 years’ in a supervisory role preferred;
·       Solid customer service experience in a fast-paced and high-traffic environment, ideally in hospitality, food and beverage, and/or box office operations (asset);
·       Cash handling experience;
·       Knowledge of Microsoft Office software for Windows

Job Requirements:

The best candidate will bring…

·       Bachelor’s Degree in a relevant field preferred;
·       2-4 years’ relevant experience, including 1-3 years’ in a supervisory role preferred;
·       Solid customer service experience in a fast-paced and high-traffic environment, ideally in hospitality, food and beverage, and/or box office operations (asset);
·       Cash handling experience;
·       Knowledge of Microsoft Office software for Windows.

·       This position requires working non-traditional hours including weekends and holidays;

·       The NFL Experience’s hours of operation are from 9:00 a.m. to midnight.
·       This position is primarily based on-site in Times Square, New York, NY.
·       This position will require wearing a company provided uniform while on-duty.

Job Descriptions:

Fan Experience Supervisor (Guest Services)

Do you want to be part of a revolutionary journey in the sports and entertainment industry? The NFL Experience will offer a heart-pounding interactive journey from the coin toss to the final whistle.
 
As Fan Experience Supervisor, you will act as a role model in providing outstanding client services and ensuring the maximized enjoyment of visitors to the NFL Experience at all times. We are looking for:

·         A jovial and social personality who enjoys animating and creating excitement
·         A football lover with an awesome touchdown dance!
·         A team motivator
·         A self-starting, team-oriented and focused work ethic

Reporting to the Fan Experience Manager, in this pivotal role, you will…

·       Supervise on-site Fan Experience and Box Office staff;
·       Motivate the Fan Experience team on a constant basis and ensure that they are creating and sustaining a high-energy, overly-exciting atmosphere for fans to enjoy;
·       Build and maintain employee shift schedules to ensure adequate coverage at all times while adhering to budget parameters;
·       Monitor, track, and report any Fan Experience Associate attendance issues to Fan Experience Manager.
·       Assist with the training of Fan Experience Associates, and employ the use of coaching and discipline management as needed;
·       Ensure proper cash control procedures are being adhered to at all times;
·       Reconcile cash receipts, enter data, and prepare deposits on a daily basis;
·       Recommend and implement process improvements to increase operational efficiency;
·       Handle escalated visitor issues;
·       Monitor and maintain proper levels of material inventory;
·       Help facilitate VIP visits and special events, and assist with their overall coordination;
·       Carry out duties of a Fan Experience Associate as necessary.

The best candidate will bring…

·       Bachelor’s Degree in a relevant field preferred;
·       2-4 years’ relevant experience, including 1-3 years’ in a supervisory role preferred;
·       Solid customer service experience in a fast-paced and high-traffic environment, ideally in hospitality, food and beverage, and/or box office operations (asset);
·       Cash handling experience;
·       Knowledge of Microsoft Office software for Windows

Job Requirements:

The best candidate will bring…

·       Bachelor’s Degree in a relevant field preferred;
·       2-4 years’ relevant experience, including 1-3 years’ in a supervisory role preferred;
·       Solid customer service experience in a fast-paced and high-traffic environment, ideally in hospitality, food and beverage, and/or box office operations (asset);
·       Cash handling experience;
·       Knowledge of Microsoft Office software for Windows.

·       This position requires working non-traditional hours including weekends and holidays;

·       The NFL Experience’s hours of operation are from 9:00 a.m. to midnight.
·       This position is primarily based on-site in Times Square, New York, NY.
·       This position will require wearing a company provided uniform while on-duty.