Employers

Helpdesk Technician Back

Metro-Goldwyn-Mayer Studios Inc.

Beverly Hills,California 90210

Web Site:

www.mgm.com/#/about/careers

Company Profile

col-wide   

Category:

Administration, Information Technology

Job Description:

Metro-Goldwyn-Mayer Studios Inc. (“MGM”) is seeking a Helpdesk Technician in its IT department. The successful candidate will be able to troubleshoot network problems, set up or repair computer systems and equipment, walk clients through computer issues and perform regular maintenance. 

Primary responsibilities include:

• Provide day-to-day support of PC/Mac hardware and software issues 
• Respond to, resolve and document daily help desk tickets 
• Prioritize daily activities 
• Take ownership of client issues and escalate issue to appropriate IS department as necessary 
• Create, document, and update processes to resolve issues 
• Other duties as assigned

Job Requirements:

• Related college degree or equivalent experience required
• Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills
• Excellent understanding of computer hardware, operating system functions, and components.  Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot
• Windows 7 and Mac OS X software troubleshooting and configuration skills 
• Mobile and tablet device troubleshooting and configuration skills 
• Knowledge of Active Directory, Network Essentials, Citrix, SCCM, Lotus Notes, and Office 2010/Office 2016
• Ability to work both independently and within groups
• Minimum 3 years’ related experience 

Job Descriptions:

Metro-Goldwyn-Mayer Studios Inc. (“MGM”) is seeking a Helpdesk Technician in its IT department. The successful candidate will be able to troubleshoot network problems, set up or repair computer systems and equipment, walk clients through computer issues and perform regular maintenance. 

Primary responsibilities include:

• Provide day-to-day support of PC/Mac hardware and software issues 
• Respond to, resolve and document daily help desk tickets 
• Prioritize daily activities 
• Take ownership of client issues and escalate issue to appropriate IS department as necessary 
• Create, document, and update processes to resolve issues 
• Other duties as assigned

Job Requirements:

• Related college degree or equivalent experience required
• Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills
• Excellent understanding of computer hardware, operating system functions, and components.  Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot
• Windows 7 and Mac OS X software troubleshooting and configuration skills 
• Mobile and tablet device troubleshooting and configuration skills 
• Knowledge of Active Directory, Network Essentials, Citrix, SCCM, Lotus Notes, and Office 2010/Office 2016
• Ability to work both independently and within groups
• Minimum 3 years’ related experience